FAQ

Used as guide to our design team.
Primary color is the color you want to see more on the board, Secondary the one you want to see less.
Example: Chelsea board: P: Blue, S: White

You can simulate your board in real time if you use our 3D Customizer®.
On Full Custom, we will start the process after confirming your payment.

Delivery is usually made in 7 working days, a shipping number will be provided as soon as shipped.

The 3D Customizer® allows you to see in real time the final look of your board, but carries a few limitations on the customs aspect.

On a Full Custom you have total freedom, our design team will develop a draft based on your inputs.

A4 and A3 are the available sizes. (22x34cm), (26x40cm)

Will always vary from coach to coach, but if you value something compact and functional the A4 is the right choice for you.

If you prefer a bigger space, explore warm up areas, or even if you are coaching kids, the A3 is definitely for you.

Another small detail is the Paper spring, some coaches like to have the A4 paper protected, and in this case, the A3 will make sure your paperwork stays in place and better protected.
The A4 size will also keep them safe, but, not as the A3.

All, with an alcohol base.
Our memX2.0 technology allows an easy clean while protecting your board from the kilometers of paint ahead.

We strongly recommend our Pen Marker, will leave less tracks of your writing, plus the cleaning is even easier when compared to other brands.

The current state of your order is updated via email, you can also login at your account and verify the state. If you do not find an email from us, please check your SPAM folder.

After the Processing phase, delivery is usually made within the next 7 to 10 working days.
If these deadlines were crossed, please re-check the address added for delivery, make sure it is 100% correct and reach our support team with the number of your order. You can use whatsapp or the email orders@truecoach.xyz

You can cancel your order before the Processing phase, all you need is to reach our support team, by whatsapp or email.
Please look for your order number, so we can fast track your process.
Customized items can not be cancelled or exchanged.

All designs will be sent in 1 working day after your payment confirmation.
If after 2 days you haven’t received your design, please reach our support team.

We ship to all Europe (except Albania, UK e Switzerland) in 7 to 10 working days.

Please reach our Support team with the order number and new address.

Tracking will be provided via email as soon as shipped.

Please reach our Support team with the order number, we will assist you during the process.

All refunds are made within 24 hours. Please allow 2 working days to complete the process.

Please reach our Support team with the order number and pictures of the damage, we will assist you during the process.

You can use the following methods:

Crypto
PayPal
Credit Card
Bank Wire Transfer

All payments are confirmed within 24 hours.
Your orders status will change to Processing, and an email will be sent.

Cleaning process is pretty simple, you can firstly remove the excess ink with a dry cloth, then, you should apply a small quantity of alcohol in a smooth paper, (kitchen, toilet paper) and finish the cleaning.

Only on countries outside the EU.
TC can not be responsible for any duties applied by your local custom authorities.

O Gift Card reserva um código exclusivo que será enviado via email.
Permitirá ser aplicado no momento do Checkout, descontando o valor do cartão na encomenda final.